Business Administrator

Overview


Administration qualifications are adaptable to almost any organisation. Candidates will gain transferable skills through the qualification, enabling them to be dynamic and suited to a variety of different job roles in a range of work environments. Individuals working in this field often carry out the day-to-day activities which ensure an organisation is running efficiently and profitably, whilst keeping staff and customers happy.

Who are these qualifications for?

The Level 2 qualification is for those who are new to a business administration role, with no or very little experience. Level 3 is aimed at those who are more experienced and looking to increase their depth of knowledge of certain aspects of business administation.

What are the entry requirements?

In order to start a Business Administration qualification, candidates must have a work placement. The candidate must be paid the Apprenticeship Wage as a minimum, but many employers pay a bit more. The position should ideally be for at least 30 hours per week. If you are already employed, working requirements can be negotiated depending on existing experience.

Personal qualities required to work in this sector

If you're already working in a business administration role, it is likely you will naturally possess many of the personal qualities that are suited to this sector. Due to the type of work and daily activities involved, business administrators are often highly organised with the ability to multi-task and manage a varied workload. The typical business administrator will have great communication skills, whilst being a presentable and professional 'people person' with a pleasant attitude.

Business Administration qualifications are adaptable to almost any organisation. Candidates will gain transferable skills through the qualification, enabling them to be dynamic and well suited to a variety of different job roles in a range of work environments. Individuals working in this field often carry out the day-to-day activities which ensure an organisation is running efficiently and profitably, whilst keeping staff and customers happy.

Qualification information & content


 

How long will it take to complete?

The Level 2 qualification will take between 12 to 15 months to complete. At Level 3, candidates can expect to complete in 12 to 18 months. Completion times may vary and are dependent on a range of factors including candidate ability, previous experience and working hours.

How will the qualifications be achieved?

Qualifications are largely work-based. Candidates will have an assessor who will visit them at work on a regular basis to document progress through observations, discussions and witness testimonies from managers.

Depending on your current circumstances some individuals will just work towards the vocational qualification, whilst others may work towards an apprenticeship.

Apprenticeships

Apprenticeships offer candidates a full package of qualifications known as a framework. In addition to athe diploma, all candidates are required to work towards maths, English and IT qualifications, whilst learning about employment rights and responsibilities, and building on personal learning and thinking skills.

Apprenticeship Framework

Intermediate Apprenticeship (Level 2)

Candidates will work towards achieving the following:

  • Level 2 Diploma in Business Administration
  • Level 2 Technical Certificate
  • Level 1 Functional Skills in English, maths and Information Communication Technology
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Advanced Apprentice (Level 3)

Candidates will work towards achieving the following:

  • Level 3 Diploma in Business Administration
  • Level 3 Technical Certificate
  • Level 2 Functional Skills in English, maths and Information Communication Technology
  • Employment Rights and Responsibilities

Progression Opportunities


 

After completing a Level 2 qualification in Business Administration there will be lots of opportunities for progression in your career. Level 3 candidates could move into supervisory roles or specialise in a specific area of employment, eg, finance, events, marketing, human resources or business development. Level 3 learners develop a more comprehensive range of business skills, including team supervision and project management, while the focus on organisational strategy at Level 4 caters to those in a managerial role. Often candidates with Level 3 qualifications will naturally move into management and supervisory roles with the opportunity to do some further training. Some people choose to go to University to undertake a foundation dgeree or an undergraduate degree in a related subject area to develop their skills and knowledge further.

Level 2 Unit Selection

1. Manadatory Units (Minimum: 21/ Maximum: 21)

  • Unit 222 Communication in a business environment Level 2 3
  • Unit 224 Principles of providing administrative services Level 2 4
  • Unit 225 Principles of business document production and information management Level 2 3
  • Unit 226 Understand employer organisations Level 2 4
  • Unit 239 Manage personal performance and development Level 2 4
  • Unit 240 Develop working relationships with colleagues Level 2 3

2. Optional Group A (Minimum: 14/ Maximum: 0)

  • Unit 101 Health and safety in a business environment Level 1 2
  • Unit 102 Use a telephone and voicemail system Level 1 2
  • Unit 103 Meet and welcome visitors in a business environment Level 1 2
  • Unit 201 Manage diary systems Level 2 2
  • Unit 202 Produce business documents Level 2 3
  • Unit 203 Collate and report data Level 2 3
  • Unit 204 Store and retrieve information Level 2 4
  • Unit 205 Produce minutes of meetings Level 2 3
  • Unit 206 Handle mail Level 2 3
  • Unit 207 Provide reception services Level 2 3
  • Unit 208 Prepare text from notes using touch typing Level 2 4
  • Unit 209 Prepare text from shorthand Level 2 6
  • Unit 210 Prepare text from recorded audio instruction Level 2 4
  • Unit 212 Archive information Level 2 3
  • Unit 213 Maintain and issue stationery and supplies Level 2 3
  • Unit 214 Use and maintain office equipment Level 2 2
  • Unit 215 Contribute to the organisation of an event Level 2 3
  • Unit 216 Organise business travel or accommodation Level 2 4
  • Unit 217 Provide administrative support for meetings Level 2 4
  • Unit 218 Administer human resource records Level 2 3
  • Unit 219 Administer the recruitment and selection process Level 2 3
  • Unit 220 Administer parking dispensations Level 2 3
  • Unit 221 Administer finance Level 2 4
  • Unit 223 Buddy a colleague to develop their skills Level 2 3
  • Unit 227 Employee rights and responsibilities Level 2 2
  • Unit 304 Develop a presentation Level 3 3
  • Unit 305 Deliver a presentation Level 3 3
  • Unit 307 Contribute to the development and implementation of an information system Level 3 6
  • Unit 308 Monitor information systems Level 3 8
  • Unit 322 Analyse and present business data Level 3 6

3. Optional Group B (Minimum: 0/ Maximum: 10)

  • Unit 228 Process information about customers Level 2 3
  • Unit 229 Develop customer relationships Level 2 3
  • Unit 230 Deliver customer service Level 2 5
  • Unit 233 Bespoke Software Level 2 3
  • Unit 234 Spreadsheet Software Level 2 4
  • Unit 236 Processing customers’ financial transactions Level 2 4
  • Unit 237 Data Management Software Level 2 3
  • Unit 242 Using email Level 2 3
  • Unit 243 Presentation Software Level 2 4
  • Unit 244 Word Processing Software Level 2 4
  • Unit 245 Website Software Level 2 4
  • Unit 247 Payroll Processing Level 2 5
  • Unit 344 Participate in a project Level 3 3

4. Optional Group C (Minimum: 0/ Maximum: 0)

  • Unit 104 Understand working in a customer service environment Level 1 3
  • Unit 211 Understand the use of research in business Level 2 6
  • Unit 231 Principles of marketing theory Level 2 4
  • Unit 232 Principles of digital marketing Level 2 5
  • Unit 235 Exploring Social Media Level 2 2
  • Unit 238 Principles of customer relationships Level 2 3
  • Unit 241 Principles of team leading Level 2 5
  • Unit 246 Know how to publish, integrate and share using social media Level 2 5
  • Unit 273 Principles of equality and diversity in the workplace Level 2 2
  • Unit 274 Understand the safe use of online and social media platforms Level 2 4

Level 3 Unit Selection

1. Mandatory Units (Minimum: 27/ Maximum: 27)

  • Unit 301 Communicate in a business environment Level 3 4
  • Unit 318 Principles of business communication and information Level 3 4
  • Unit 319 Principles of administration Level 3 6
  • Unit 320 Principles of business Level 3 10
  • Unit 345 Manage personal and professional development Level 3 3

2. Optional Group A (Minimum: 13/ Maximum: 0)

  • Unit 202 Produce business documents Level 2 3
  • Unit 204 Store and retrieve information Level 2 4
  • Unit 205 Produce minutes of meetings Level 2 3
  • Unit 206 Handle mail Level 2 3
  • Unit 208 Prepare text from notes using touch typing Level 2 4
  • Unit 209 Prepare text from shorthand Level 2 6
  • Unit 210 Prepare text from recorded audio instruction Level 2 4
  • Unit 213 Maintain and issue stationery and supplies Level 2 3
  • Unit 215 Contribute to the organisation of an event Level 2 3
  • Unit 216 Organise business travel or accommodation Level 2 4
  • Unit 217 Provide administrative support for meetings Level 2 4
  • Unit 218 Administer human resource records Level 2 3
  • Unit 219 Administer the recruitment and selection process Level 2 3
  • Unit 220 Administer parking dispensations Level 2 3
  • Unit 221 Administer finance Level 2 4
  • Unit 223 Buddy a colleague to develop their skills Level 2 3
  • Unit 227 Employee rights and responsibilities Level 2 2
  • Unit 302 Contribute to the improvement of business performance Level 3 6
  • Unit 303 Negotiate in a business environment Level 3 4
  • Unit 304 Develop a presentation Level 3 3
  • Unit 305 Deliver a presentation Level 3 3
  • Unit 306 Create bespoke business documents Level 3 4
  • Unit 307 Contribute to the development and implementation of an information system Level 3 6
  • Unit 308 Monitor information systems Level 3 8
  • Unit 309 Evaluate the provision of business travel or accommodation Level 3 5
  • Unit 310 Provide administrative support in schools Level 3 5
  • Unit 311 Administer parking and traffic challenges, representations and civil parking
  • Appeals Level 3 5
  • Unit 312 Administer statutory parking and traffic appeals Level 3 6
  • Unit 313 Administer parking and traffic debt recovery Level 3 5
  • Unit 314 Administer legal files Level 3 5
  • Unit 315 Build legal case files Level 3 5
  • Unit 316 Manage legal case files Level 3 5
  • Unit 321 Manage an office facility Level 3 4
  • Unit 322 Analyse and present business data Level 3 6
  • Unit 405 Support environmental sustainability in a business environment Level 4 4
  • Unit 406 Resolve administrative problems Level 4 6
  • Unit 407 Prepare specifications for contracts Level 4 4

3. Optional Group B (Minimum: 0/ Maximum: 10)

  • Unit 323 Organise and deliver customer service Level 3 5
  • Unit 325 Resolve customers’ complaints Level 3 4
  • Unit 327 Bespoke Software Level 3 4
  • Unit 328 Spreadsheet Software Level 3 6
  • Unit 332 Promote equality, diversity and inclusion in the workplace Level 3 3
  • Unit 333 Manage team performance Level 3 4
  • Unit 334 Manage individuals’ performance Level 3 4
  • Unit 335 Manage individuals’ development in the workplace Level 3 3
  • Unit 336 Chair and lead meetings Level 3 3
  • Unit 338 Encourage innovation Level 3 4
  • Unit 340 Procure products and/or services Level 3 5
  • Unit 341 Implement change Level 3 5
  • Unit 342 Implement and maintain business continuity plans and processes Level 3 4
  • Unit 344 Participate in a project Level 3 3
  • Unit 347 Using email Level 3 3
  • Unit 348 Database Software Level 3 6
  • Unit 349 Presentation Software Level 3 6
  • Unit 351 Word Processing Software Level 3 6
  • Unit 352 Website Software Level 3 5
  • Unit 410 Develop and maintain professional networks Level 4 3
  • Unit 411 Develop and implement an operational plan Level 4 5
  • Unit 415 Manage physical resources Level 4 4
  • Unit 416 Prepare for and support quality audits Level 4 3
  • Unit 418 Manage a budget Level 4 4
  • Unit 419 Manage a project Level 4 7
  • Unit 420 Manage business risk Level 4 6
  • Unit 422 Recruitment, selection and induction practice Level 4 6

4. Optional Group C (Minimum: 0/ Maximum: 0)

  • Unit 324 Understand the customer service environment Level 3 5
  • Unit 326 Principles of digital marketing and research Level 3 7
  • Unit 329 Principles of marketing stakeholder relationships Level 3 3
  • Unit 330 Principles of market research Level 3 5
  • Unit 337 Principles of leadership and management Level 3 8
  • Unit 346 Principles of Social Media within a Business Level 3 6

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Email: enquiries@ctapprenticeships.co.uk