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Digital Support Technician

Key Info:

Information and Communication Technology, or ICT, is all around us and plays a central part in all of our lives. It is a sector which is growing and advancing all of the time and good ICT skills are becoming an essential quality all employers look for in their employees. This apprenticeship will provide you with the technical competencies and knowledge to prepare you for a career in IT. Tpical tasks can include responding to user enquiries, providing practical or technological support to rectify issues and maintain the organisations productivity. Roles could include Digital Coach, Digital Transformation Analyst and Technical Support Professional. 

Who are these qualifications for?

This qualification will provide you with the technical competencies and knowledge to prepare for a career in IT.

What are the entry requirements?

In order to start the Digital Support Technician qualification, candidates must have a work placement. The candidate must be paid the Apprenticeship Wage as a minimum, but many employers pay a bit more. The position should ideally be for at least 30 hours per week.  If you are already employed, working requirements can be negotiated depending on existing experience. 

Personal qualities required to work in this sector

If you’re already working in an IT role, it is likely you will naturally possess many of the personal qualities that are suited to this sector. Due to the type of work and daily activities involved, candidates are required to have excellent communication and people skills along with an enthusiasm for technology. 

In some roles, individuals need to have the ability to respond quickly and be able to work well under pressure, whilst operating effectively with other team members. A good understanding of IT and a technical mind is key to success in this fast moving and ever-changing industry.

Qualification information & content

How long will it take to complete?

The Level 3 qualification will take 15 to 18 months. Completion times may vary and are dependent on a range of factors including candidate ability, previous experience and working hours.

How will the qualifications be achieved?

Qualifications are largely work-based. Candidates will have an assessor who will visit them at work on a regular basis to document progress through observations, discussions and witness testimonies from managers. Depending on your current circumstances some individuals will just work towards the vocational qualification, whilst others may work towards an Apprenticeship.


Apprenticeships offer candidates a full package of qualifications known as a standard. In addition to the diploma, all candidates are required to work towards maths and English functional skills.

Apprenticeship Standard

Level 3 Advanced Apprenticeship

Candidates will work towards achieving the following:

  • Level 3 Digital Support Technician
  • Level 2 Functional Skills in English and maths

Progression Opportunities:

On completion of the Level 3 qualification candidates may progress onto higher level qualifications or Higher Education such as a Foundation Degree or Honours Degree in IT Management for Business or other non-IT sectors such as Management, Finance or Business Skills

Contact: 0345 6789023