Apprentice Service Desk Controller
Manbat LimitedBattery Distributer - Employer's Details
This is an exciting opportunity to work to support the customer service functions of Manbat. You will also be working towards your Level 2 qualification in Customer Service.
As an apprentice with Manbat (part of the Ecobat Group), you will be the primary point of contact with all customers and you will be responsible for tracking order progression, communicating progress and coordinating the completion of service visits to fulfil customer requirements. Your key duties and responsibilities will include:
- Answering and screening calls
- Logging faults and despatching engineers
- Processing orders and organising/processing the necessary parts
- Providing quotes to customers
- Completing service reports jobs and invoicing
- Monitoring warranty for audit purposes
You will need to apply for this vacancy via apprenticeships.gov.uk, by clicking on the link above. If you have not used this service previously, you will need to register before submitting your application. Please email firstname.lastname@example.org if you require support.
Established in 1952 in Abergele in North Wales, Manbat is part of the Ecobat group - the worlds largest lead smelters. Specialising in battery distribution, Manbat sells over 1 million batteries per year throughout Europe.