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Apprentice Customer Service Advisor

Shukers Land Rover Ludlow

Car Sales and Service - Employer's Details

Vacancy Summary

Reference No.VAC001672427
Weekly Wage:£153.63
Working week:Monday - Friday 8.30am to 6pm. There will be some Saturday work as/when required. Total hours per week: 37.50
Duration:15 months
Start date:25/01/2021
Apprenticeship level:Level 2
Closing Date:31/01/2021

Apprenticeship Details

At Shukers Land Rover a Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.

Duties will include:

  • Interpreting customer concerns and comments and liaising with technicians
  • Booking/scheduling vehicle services
  • Liaising with customers about any additional work required
  • Estimating time and costs associated with repairs
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop
  • Please note, the Customer Service Advisor role varies slightly by employer-based upon the specific needs within the location.


Desired skills

As the main point of contact with our customers you will require:

  • Exceptional communication skills
  • The ability to multi-task
  • Teamwork

Personal qualities

We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:

  • Engineering interest
  • Quality focus
  • Personal responsibility and resilience

Desired qualifications

  • GCSEs Grade C/4 English and maths or above (equivalent accepted)
  • IT GCSE or equivalent an advantage but not essential

Employer's Details

Our Shukers retailers in Shropshire & Wales provides you more choice than ever before, convenience and value along with industry leading customer service are our top priorities when looking to purchase any new or used vehicle from us. We are proudly authorised retailers for Land Rover and Hyundai as well as offering Used Vehicle for a wide range of marques. The Shukers brand holds a reputation spanning several centuries, both for the quality of our service and the friendly nature of our experienced teams. At each of our locations, you can find a wide variety of New and Used vehicles along with Service and Parts facilities.

Shukers Ltd

Lingen Road

Training provider

Applications for this apprenticeship are being processed by County Training

County Training Apprenticeships Team 0345 6789023