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HOUSING ASSOCIATION - Employer's Details

Vacancy Summary

Reference No.VAC001716399
Weekly Wage:£301.35
Working week:35
Duration:15 Months
Start date:28/07/2021
Apprenticeship level:Intermediate Level Apprenticeship
Closing Date:4/07/2021

Apprenticeship Details


  • Be the first point of contact for our customers at reception or through electronic media in order to provide an efficient and courteous service at all times
  • Engage with our customers and respond to queries to provide appropriate information, advice and where necessary signpost to alternative agencies
  • Take ownership for each interaction to ensure that enquiries are handled professionally and in a timely manner
  • Aim to resolve queries directly or in liaison with others
  • Handle all expressions of dissatisfaction sensitively and take ownership to deal with the issue ensuring it is handled in line with the Groups policy and procedure
  • Access, update and accurately record information on the Groups IT systems
  • Take ownership for individual performance. Regularly review with Line Manager, and where appropriate, identify areas for improvement
  • Actively seek and use feedback to identify ways to improve the delivery of customer service
  • Undertake general administrative duties as required by the Customer Services department
  • All individuals are expected to be flexible in undertaking the duties and responsibilities attached to their job and may be asked to perform other duties which reasonably correspond to the general character of their job and their level of responsibility
  • All individuals are expected to maintain personal and professional development to meet the changing demands of the job and participate in appropriate learning and development activities
  • Good communication skills, both verbal and written and the ability to communicate effectively with our customers
  • Ability to use a range of ICT systems
    Personal qualities
  • Demonstrates trust and respect in dealings with all customers and colleagues
  • Demonstrates empathy and can relate to others
  • Confident with an ability to stay calm under pressure
  • Approachable with the ability to work as an individual and as part of a team



Employer's Details



Connexus Housing Ltd

Connexus Housing is a result of the merger of two successful housing associations, Shropshire Housing Group and Herefordshire Housing group and currently offers social housing to approx. 9500 homes across the two counties. The organisation also encompasses Independence Trust which delivers assisted living to adults and supports wellbeing services in Gloucestershire. The Careline telecare service offers services across the country from the offices in Hereford.


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