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Digital Support Technician Apprenticeship

Fresh Pcs Consultancy Ltd

INFORMATION TECHNOLOGY - Employer's Details

Vacancy Summary

Reference No.VAC001741188
Location:Ludlow
Weekly Wage:£200
Working week:40
Duration:18 months
Start date:11/10/2021
Positions:1
Apprenticeship level:Advanced
Closing Date:27/09/2021

Apprenticeship Details

 

Job roles include:

  • Delighting our clients with a friendly, quick and helpful experience
  • Work on and resolve Helpdesk Tickets and Service Requests
  • Document in detail what is done on every Helpdesk Ticket
  • Make sure that client documentation is well maintained
  • Split tickets that have several issues into thier own individual ticket
  • Provide the client with basic remote troubleshooting
  • Make sure that tickets arent 'stale' throughout the process
  • Escalate tickets that required Senior Helpdesk Engineer support
  • Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
  • Follow the Standard Operating Procedures for daily / weekly recurring tasks
  • Submit timesheets and expense reports
  • Follow security procedures and keeping a vigilant eye for security issues

Employer's Details

 

Fresh Pcs Consultancy Ltd


Established in 2014 providing IT services and support to local small to medium businesses. Looking to provide an enjoyable work environment to encourage friendly and approachable customer services for the modern office.

Address


36

Livesey Avenue

Ludlow

SY8 1HN