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Level 2 Certficate in Customer Service

Benefits

  • Free of charge for those 19 years of age or over (subject to eligibility detailed below)
  • Gain a nationally recognised qualification
  • Ideal for anyone who wishes to develop their understanding of Customer Service
  • Learn the principles of understanding customers
  • Perfect if you wish to understand how to resolve problems and deliver customer service to challenging customers
  • Courses are delivered as distance learning, allowing you to choose when and where to study
  • Personal tutors are assigned to ensure you have the support needed to succeed

Units You Will Study

  • Principles of customer service and delivery
  • Understanding customers
  • Understanding employer organisations
  • Understanding how to communicate with customers
  • Understanding how to handle customer information
  • Understanding how to resolve problems and deliver customers service to challenging customers
  • Understanding how to develop customer relationships

Eligibility

To access this course free of charge, you must be age 19 or older at the start of the current academic year and have been a UK/EU/EEA resident for 3 years or longer. Funding is subject to change

Are you ready to find out more? The first step is to register your interest using the REGISTER INTEREST facility.

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