Level 1 Award in Customer Service
City & Guilds Level 1 Award in Customer Service
The course is a progression up from the Entry 3 Award and is aimed at learners who are looking to pursue a career path within a customer service environment.
- Unit 101 - The importance of appearance and behaviour in customer service.
- Unit 102 - Apply legislation, regulation, and organisational procedures for
- Unit 103 – Know the services and products of a section or department.
Course Duration: The course is delivered at one of our training centres or remotely via Microsoft
Teams. The course is run over 4 days over a two-week period.
For further information, please contact;
Anthony Ciesielski - firstname.lastname@example.org
Margery Masters - email@example.com
T: 07436 797158