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Level 1 Award in Customer Service

City & Guilds Level 1 Award in Customer Service

Course Aims/Objectives:
The course is a progression up from the Entry 3 Award and is aimed at learners who are looking to pursue a career path within a customer service environment.

Units covered:

  • Unit 101 - The importance of appearance and behaviour in customer service.
  • Unit 102 - Apply legislation, regulation, and organisational procedures for
    Customer Service
  • Unit 103 – Know the services and products of a section or department.

Course Duration: The course is delivered at one of our training centres or remotely via Microsoft
Teams. The course is run over 4 days over a two-week period.

For further information, please contact;

Anthony Ciesielski - ciesielskia@hlcollege.ac.uk 

Margery Masters - mastersm@hlcollege.ac.uk 

T: 07436 797158