Entry 3 Award in Customer Service Skills
City & Guilds Entry 3 Award in Customer Service Skills
The aim of the course is to give the learner an understanding of working within a customer service environment.
- Unit 001 – The importance of appearance and behaviour in customer service.
- Unit 002 - Legislation, regulation, and organisational procedures in customer
- Unit 010 - Working in a customer focused way.
Course Duration: The course is delivered either at one of our training centres or remotely via Microsoft Teams. The course is run over 4 consecutive days a week or over two days a week over a two week period if delivered remotely.
For further information, please contact;
Anthony Ciesielski - firstname.lastname@example.org
Margery Masters - email@example.com
T: 07436 797158