- By us:
The Gateway reserves the right to cancel or make changes to courses and those that do not attract enough interest will not proceed. We will inform learners as soon as possible. Whenever such changes prevent you from starting or continuing your course, your fees will be refunded proportionally.
- By you:
If you wish to cancel your enrolment or withdraw from your course, you will not qualify for a refund. A partial refund may be considered in exceptional circumstances and if a medical certificate is produced, these will be subject to an administration fee.
It is essential that you enrol before the start of the courses. If the minimum number of learners is not reached prior to the start of the course, then there is a chance that the course will be cancelled. We will inform learners as soon as possible and whenever such changes prevent you from starting or continuing your course, all fees will be refunded proportionally. For enrolments please call 01743 562063
Payment is required for all courses prior to the start of the course. We take Switch, Visa or MasterCard. Please have your card details and course number ready when calling us to make a booking.
Equality of Opportunity
The ACL Service celebrates diversity and aims to provide a positive and encouraging environment for all, without discrimination. The ACL Service is wheelchair accessible, with hearing loop system and other facilities, aids and adaptations. The ACL Service endeavours to meet learners’ needs at other venues across the county, working on an individual basis to learners’ requirements. Carers and ‘supporters’ assisting any learner can attend free. Please talk to us about your needs.
Venues – Please note
Most of the 'ACE' courses are at The Gateway Centre, Shrewsbury. If the venue is not The Gateway it will be indicated.
Whilst we make every effort to ensure that the details shown on this website are up to date, courses and events are subject to change from time to time, both before and after the students’ enrolment. The ACL Manager reserves the right, in every case, and for any reason, to alter or not offer courses.
Fees and Charges Policy 2020
Enquire at Reception to see if you are eligible for a concession.
We take your safety seriously and aim to provide a safe environment for your learning. If you have any concerns please let your tutor (or someone you trust) know, or contact 0345 6789000 and ask for the safeguarding team.